Job Details

Hillmark is building a next-generation Program certification experience that combines operational excellence, student-centricity, and disciplined execution. We are seeking an experienced Education Counsellor to enhance student engagement and drive revenue growth while upholding the highest standards of brand representation.

About role

Hillmark Academy is looking for a confident and customer-focused Education Counsellor to help prospective students find the right learning opportunity. You’ll speak with people who enquire about our programs, rested candidates through the admissions process.understand their goals, explain course details clearly, and answer their questions. Your aim is to build trust and and help candidates make informed decisions. Your communication and follow-up will play an important role in turning genuine interest into enrolments.

Responsibilities

• Contact prospective students who enquire about Hillmark Academy’s programs.

• Understand each candidate’s goals, interests, and learning needs.

• Explain course content, structure, benefits, fees, and admissions steps accurately.

• Answer questions and FAQs with confidence, patience, and clear communication.

• Follow up with candidates by phone, email, or messaging to help them make an informed decision.

• Build positive relationships with prospective students and maintain regular communication.

• Guide interested candidates through the enrolment process and work toward enrolment targets.

• Keep enquiry details, follow-up notes, and lead status up to date in the relevant system.

• Share recurring questions or candidate feedback with the team to help improve the admissions experience.

• Represent Hillmark Academy professionally in every interaction.

What we are looking for

• A confident, friendly, and persuasive communication style.

• Strong spoken and written English communication skills.

• A genuine interest in helping people choose learning and career development opportunities.

• Good listening skills and the ability to understand a candidate’s needs before recommending a program.

• Patience and professionalism when handling questions, objections, or follow-ups.

• Strong organisation and time-management skills.

• Comfort working toward individual or team enrolment targets.

• Basic computer skills and the ability to keep accurate records.

• Arabic language skills are an advantage, particularly when counselling prospective students in the GCC region.
  
  Experience in education counselling, admissions, inside sales, customer service, or a similar role is an advantage. Experience with phone-based or online lead follow-up is also helpful.