Hillmark Legal CENTRE

PART I – TERMS OF USE

1. Acceptance of Terms

Your continued access to or use of any Hillmark Platform constitutes your express acknowledgment and unconditional acceptance of these Terms and all related policies incorporated herein by reference.

By accessing our Platform or using any Service offered by Hillmark, you represent, warrant, and undertake that:

• You possess the legal capacity and authority required to enter into a binding agreement under the applicable laws governing your jurisdiction.

• All information submitted by you is complete, accurate, current, truthful, and not misleading.

• You shall promptly update any information previously submitted if it becomes inaccurate or outdated.

• You shall use the Platform solely for lawful purposes and in compliance with all applicable laws, regulations, and ethical standards.

• You shall not interfere with, disrupt, compromise, or attempt to gain unauthorized access to any Hillmark system, network, database, software application, digital infrastructure, or confidential information.

• You understand that certain Services may be governed by additional agreements, declarations, program-specific policies, examination regulations, or contractual documents, all of which shall form an integral part of these Terms.

• You acknowledge that your continued use of the Platform following the publication of any revised Terms shall constitute your acceptance of such revisions.

If you do not agree to these Terms, you must immediately discontinue the use of the Platform and refrain from accessing any Hillmark Services.

Hillmark reserves the right, at its sole discretion and without prejudice to any other legal remedies available, to suspend, restrict, terminate, or refuse access to any user found to be in violation of these Terms, applicable laws, or any published Hillmark policy.

2. User Responsibilities

Every user accessing or using any Hillmark Platform is expected to act responsibly, honestly, ethically, and in compliance with applicable laws. The continued availability, integrity, and effectiveness of our educational, consulting, recruitment, and digital services depend upon the responsible conduct of all users interacting with our organization.

By accessing or using any Hillmark Platform or Service, you acknowledge and agree that you shall be solely responsible for your activities, communications, submissions, transactions, and interactions conducted through our websites, applications, Learning Management Systems, customer portals, communication channels, or any other official Hillmark platform.

Users agree that all information, documents, declarations, certifications, applications, communications, and materials submitted to Hillmark shall be complete, accurate, current, lawful, and not misleading. Any omission of material information, submission of forged documents, impersonation of another individual,or unprofessional individual behavior or deliberate misrepresentation may result in rejection of applications, suspension of services, cancellation of enrollments, revocation of certifications, termination of user accounts, forfeiture of applicable fees where permissible, and where appropriate, reporting to competent authorities.

Users shall use Hillmark's Platforms solely for lawful and legitimate purposes. Any activity intended to disrupt operations, compromise security, interfere with other users, exploit system vulnerabilities, or misuse organizational resources is strictly prohibited.

Users further acknowledge that they are responsible for maintaining the confidentiality of their account credentials, ensuring the security of devices used to access Hillmark Platforms, and preventing unauthorized access to their accounts. Any activity performed through a user's account shall be deemed to have been performed by that user unless demonstrated otherwise through satisfactory evidence.

Where users participate in online classes, webinars, assessments, discussion forums, collaborative projects, or community platforms, they are expected to conduct themselves in a respectful, professional, and responsible manner. Harassment, abusive behaviour, discriminatory remarks, threats, intimidation, defamatory content, hate speech, obscene material, unlawful communications, or any conduct that may negatively impact other participants or Hillmark's reputation shall not be tolerated.

Users shall immediately notify Hillmark upon becoming aware of any unauthorized access, suspected security breach, compromise of login credentials, fraudulent activity, or misuse relating to their account or any Hillmark Platform.

Failure to comply with these responsibilities may result in appropriate administrative, contractual, civil, or legal action as deemed necessary by Hillmark.

3. Acceptable Use of the Platform

Hillmark grants users a limited, non-exclusive, non-transferable, revocable, and personal permission to access and use its Platforms solely for legitimate educational, informational, professional, or business purposes consistent with these Terms.

Users shall not engage in any activity that interferes with the security, stability, availability, performance, integrity, or lawful operation of any Hillmark Platform.

Without limiting the generality of the foregoing, users expressly agree that they shall not:

• Access or attempt to access any system, database, application, network, server, or restricted area without proper authorization.

• Circumvent authentication mechanisms, security controls, licensing restrictions, digital rights management systems, or technological protection measures implemented by Hillmark.

• Reverse engineer, decompile, disassemble, modify, copy, duplicate, reproduce, mirror, adapt, translate, create derivative works from, or otherwise attempt to extract the source code, architecture, algorithms, databases, or proprietary technologies underlying any Hillmark Platform unless expressly permitted by applicable law.

• Upload, distribute, transmit, publish, or introduce viruses, ransomware, malware, spyware, trojans, bots, malicious scripts, or any software intended to interfere with the proper functioning of the Platform.

• Use automated software, bots, crawlers, spiders, scrapers, artificial intelligence agents, data mining tools, or any similar technology to extract, copy, harvest, download, index, or reproduce content or data from Hillmark without prior written authorization.

• Attempt to overload, stress-test, interfere with, or disrupt servers, networks, APIs, or digital infrastructure supporting Hillmark's services.

• Share account credentials with unauthorized individuals or permit multiple persons to simultaneously access services intended for individual use.

• Copy, record, livestream, broadcast, mirror, redistribute, resell, sublicense, commercially exploit, or publicly display Hillmark's educational content without prior written permission.

• Remove, alter, obscure, or tamper with copyright notices, watermarks, trademarks, digital identifiers, proprietary notices, or branding appearing on any Hillmark content.

• Use the Platform to distribute spam, unsolicited promotional materials, phishing communications, chain messages, misleading advertisements, or fraudulent solicitations.

• Upload or distribute content that is unlawful, defamatory, obscene, abusive, threatening, discriminatory, deceptive, infringing, or otherwise objectionable.

• Misrepresent affiliation with Hillmark or falsely claim endorsement, certification, partnership, employment, or authorization where none exists.

• Engage in any activity that may damage Hillmark's reputation, compromise service quality, interfere with other users' experience, or violate applicable law.

Hillmark reserves the absolute right to monitor platform usage, investigate suspected violations, remove offending content, suspend or terminate user access, preserve evidence, cooperate with law enforcement authorities, and pursue any legal remedies available under applicable law.

4. User Accounts and Account Security

Certain services provided by Hillmark require users to register for an account before access is granted. Registration enables users to access learning resources, certification programs, digital services, customer portals, payment facilities, support services, and other restricted features.

By creating an account, users represent and warrant that all registration information submitted is true, accurate, complete, and current.

Users agree to promptly update their account information whenever there is any material change affecting the accuracy of previously submitted information.

Each registered account is intended solely for the individual to whom it has been issued unless expressly authorized otherwise by Hillmark through a written agreement.

Users shall maintain the confidentiality of their usernames, passwords, authentication credentials, verification codes, security questions, and any other account-related information. Users are solely responsible for safeguarding their login credentials and preventing unauthorized access to their accounts.

Users shall not:

• Share login credentials with other individuals.

• Permit unauthorized persons to access services through their account.

• Sell, lease, transfer, assign, sublicense, or commercially exploit user accounts.

• Create multiple accounts for fraudulent purposes.

• Use another person's account without authorization.

• Impersonate another individual or organization during registration or use of the Platform.

Hillmark may suspend, temporarily restrict, permanently disable, or terminate any account where it reasonably believes that:

• inaccurate or misleading information has been provided;

• unauthorized account sharing has occurred;

• fraudulent activity is suspected;

• security has been compromised;

• these Terms have been violated; or

• Continued operation of the account may expose Hillmark or other users to unacceptable legal, operational, financial, or security risks.

Hillmark shall not be liable for losses arising from a user's failure to maintain adequate account security or from unauthorized use resulting from compromised credentials attributable to the user's negligence.

5. Eligibility to Use Our Services

Unless otherwise specified for a particular program, users accessing Hillmark's services represent that they possess the legal capacity to enter into a binding agreement under the laws applicable within their jurisdiction.

Certain educational programs, professional certifications, executive training initiatives, consulting engagements, recruitment services, examinations, scholarships, or corporate offerings may prescribe additional eligibility criteria, academic qualifications, age requirements, work experience, technical competencies, professional certifications, or other prerequisites.

Eligibility requirements published in brochures, course pages, program guides, proposals, application forms, or other official communications are intended to assist applicants in determining suitability for a particular offering. However, satisfaction of published eligibility criteria shall not automatically guarantee admission, enrollment, certification, participation, employment opportunities, scholarships, internships, placement assistance, consulting engagements, or any other outcome.

Hillmark reserves the right to request supporting documentation, conduct verification procedures, seek clarification, interview applicants, administer assessments, or apply additional evaluation criteria before granting access to specific services.

Applicants who fail to satisfy applicable eligibility requirements, provide incomplete documentation, submit inaccurate information, fail verification procedures, or otherwise do not meet Hillmark's admission or selection standards may be declined without creating any obligation upon Hillmark to provide detailed reasons unless required by applicable law

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6. Admissions, Applications and Enrollment

Hillmark offers a diverse range of educational programs, professional certification courses, executive education, corporate training, consulting engagements, workshops, seminars, webinars, assessment services, recruitment support, and other professional offerings. Each service may have its own eligibility requirements, application procedures, documentation requirements, timelines, capacity limitations, evaluation criteria, and administrative processes.

Submission of an enquiry, application form, registration form, expression of interest, proposal request, nomination form, payment, supporting documentation, or participation in any preliminary process shall not, by itself, create any contractual obligation upon Hillmark to admit, enroll, certify, employ, appoint, engage, or otherwise provide any particular service.

Admission into any program remains subject to internal review, verification of eligibility, seat availability, successful completion of applicable admission procedures, verification of supporting documentation, payment confirmation, regulatory compliance, academic assessment where applicable, and such additional requirements as Hillmark may determine appropriate for the specific program.

Hillmark reserves the right to request additional information, supporting documentation, identity verification, academic credentials, employment records, references, declarations, or clarifications from any applicant before processing an application.

Where any information submitted by an applicant is found to be inaccurate, incomplete, misleading, inconsistent, forged, fraudulent, or otherwise unreliable, Hillmark reserves the right to reject the application, suspend processing, cancel admission, withdraw enrollment, revoke certification, terminate access to services, recover losses where applicable, and take any other action permitted under applicable law.

Admission decisions made by Hillmark are based upon a variety of academic, administrative, operational, commercial, regulatory, and program-specific considerations. Unless otherwise required by law, Hillmark shall not be obligated to disclose internal evaluation methodologies, scoring mechanisms, comparative rankings, or reasons supporting individual admission decisions.

Certain programs may have limited seats, application deadlines, prerequisite qualifications, experience requirements, language requirements, or industry-specific criteria. Meeting the published eligibility criteria shall not automatically guarantee selection into such programs.

Where enrollment is confirmed, users shall comply with all additional academic regulations, student handbooks, examination guidelines, code of conduct requirements, and operational policies communicated before or during the course of the program.

7. Course Information and Website Content Disclaimer

Hillmark endeavors to ensure that all information published across its websites, brochures, presentations, catalogs, learning materials, proposals, advertisements, social media channels, webinars, and promotional communications is accurate and up to date at the time of publication.

However, the information presented through any Hillmark Platform is provided for general informational and educational purposes only and should not be interpreted as a legally binding representation regarding the future availability, content, structure, duration, faculty, delivery method, pricing, scheduling, certification, employment outcomes, or any other aspect of a program unless expressly confirmed through an authorized written agreement executed by Hillmark.

Course descriptions, learning outcomes, module structures, trainer profiles, sample projects, software references, assessment methodologies, certification pathways, internship information, placement support descriptions, brochures, promotional videos, photographs, graphics, testimonials, success stories, sample schedules, demonstrations, and other informational material are intended to provide a general overview of the relevant offering.

Actual program delivery may differ due to academic improvements, technological advancements, curriculum revisions, faculty availability, regulatory requirements, operational considerations, client-specific customization, learner profiles, software version updates, industry developments, or other circumstances reasonably affecting the delivery of educational services.

Hillmark continually reviews and improves its programs to ensure alignment with evolving industry practices. Accordingly, Hillmark reserves the unrestricted right to modify, update, replace, restructure, expand, reduce, merge, discontinue, postpone, reschedule, or otherwise revise any aspect of its programs without prior notice where such changes are considered necessary for educational quality, operational efficiency, legal compliance, technological advancement, or business continuity.

Illustrations, photographs, classroom images, office interiors, equipment, software screenshots, trainer photographs, certifications, institutional logos, and other visual content displayed throughout the Platform are intended for representative or illustrative purposes unless specifically identified as depicting a particular facility, trainer, program, or event.

Users acknowledge that no reliance should be placed solely upon marketing materials or publicly available content without independently reviewing the most recent official program information made available by Hillmark.

8. Student Responsibilities Prior to Enrollment

Prospective learners are encouraged to carefully review all available information relating to any program before completing registration or making payment.

It remains the responsibility of every applicant, learner, sponsoring organization, parent, guardian, employer, or other paying party to independently evaluate the suitability of the selected program in light of their own educational objectives, professional requirements, experience level, eligibility, and expectations.

Prior to enrollment, applicants should carefully verify, among other things:

• Program objectives and intended learning outcomes;

• Detailed curriculum and module structure;

• Delivery methodology, including classroom, online, hybrid, or self-paced learning formats;

• Batch schedules, commencement dates, and expected duration;

• Eligibility requirements and prerequisite knowledge;

• Assessment methodologies and certification requirements;

• Applicable fees, taxes, payment schedules, and financing options where available;

• Software, hardware, internet connectivity, or technical requirements;

• Attendance expectations;

• Internship, project work, mentoring, or placement assistance, where expressly offered;

• Any additional requirements communicated for the selected program.

Applicants are encouraged to seek clarification from authorized Hillmark representatives regarding any aspect of a program before proceeding with enrollment.

Completion of registration, payment of fees, acceptance of admission, or commencement of learning shall constitute acknowledgment that the applicant has independently reviewed the available program information and has had a reasonable opportunity to seek clarification regarding any aspect of the selected offering.

Hillmark shall not be responsible for assumptions, misunderstandings, expectations, or interpretations formed by applicants based upon unofficial communications, third-party representations, social media discussions, online forums, unauthorized agents, or information obtained from sources other than official Hillmark communication channels.

9. Attendance, Assessments and Certification

Certain programs conducted by Hillmark may include attendance requirements, assignments, projects, practical exercises, workshops, examinations, viva voce, case studies, simulations, presentations, online assessments, peer evaluations, capstone projects, industry interactions, or other academic activities designed to evaluate learner participation and competency.

The specific assessment methodology applicable to a program shall be communicated through the relevant course guide, learner handbook, Learning Management System, faculty instructions, or official communications issued by Hillmark.

Where attendance requirements have been prescribed, learners shall be responsible for maintaining the minimum attendance necessary to qualify for assessments, certification, or successful completion of the program.

Failure to satisfy prescribed academic requirements, attendance standards, project submissions, examination requirements, code of conduct obligations, fee payment obligations, or any other published academic criteria may result in delayed certification, withholding of results, requirement for reassessment, ineligibility for certification, or other academic action deemed appropriate by Hillmark.

Certificates issued by Hillmark acknowledge successful completion of the specific academic or professional requirements established for the relevant program. Unless expressly stated otherwise in writing, Hillmark certifications shall not be interpreted as government licenses, statutory approvals, professional registrations, employment guarantees, immigration qualifications, or authorization to practice any regulated profession.

Where digital verification systems are implemented, employers, institutions, and other third parties may verify the authenticity of certificates through the verification mechanisms provided by Hillmark.

Hillmark reserves the right to withhold, suspend, revoke, invalidate, or cancel certifications obtained through fraud, academic misconduct, identity misrepresentation, document forgery, examination malpractice, or any other serious violation of these Terms or applicable academic regulations.

10. Fees, Pricing and Payment Terms

The fees applicable to Hillmark's educational programs, certification courses, consulting engagements, corporate training services, workshops, seminars, conferences, assessments, subscriptions, publications, digital products, software solutions, recruitment services, and any other offerings shall be communicated through the relevant proposal, quotation, invoice, admission letter, official website, Learning Management System (LMS), or any other official communication issued by Hillmark.

Unless expressly stated otherwise in writing, all published fees are subject to revision without prior notice and shall remain valid only for the period specified by Hillmark. Any promotional pricing, scholarships, discounts, corporate rates, early-bird offers, bundled pricing, or special financial arrangements shall be subject to their respective terms and shall not create any continuing entitlement beyond the applicable offer period.

Enrollment into a program shall generally be considered complete only upon successful verification of payment together with fulfillment of all admission or registration requirements prescribed for the respective program.

Users agree to make payments through the payment methods authorized by Hillmark from time to time. Depending upon the service, payment options may include online payment gateways, bank transfers, UPI, credit cards, debit cards, corporate purchase orders, invoicing arrangements, approved financing partners, or any other payment mechanism officially supported by Hillmark.

All payments shall be made in the currency specified by Hillmark unless otherwise agreed in writing. Any currency conversion charges, banking fees, international remittance costs, payment gateway charges, intermediary bank charges, taxes, duties, levies, withholding obligations, or similar expenses arising from the payment process shall be borne by the payer unless expressly agreed otherwise.

Users remain solely responsible for ensuring that payment information provided during any transaction is accurate, complete, and lawfully authorized. Hillmark reserves the right to suspend, postpone, or deny access to any service where payments remain outstanding, are reversed, are identified as fraudulent, or fail to comply with applicable financial or regulatory requirements.

Where payments are made by employers, sponsors, educational institutions, government agencies, or other third parties on behalf of a learner or participant, the user acknowledges that Hillmark may communicate relevant administrative information regarding such enrollment to the sponsoring organization where reasonably necessary for contractual administration.

Hillmark reserves the right to suspend access to educational resources, examinations, certification issuance, student portals, Learning Management Systems(includes Hillmark Digital learning Hub), digital content, or any other service where outstanding financial obligations remain unpaid beyond the applicable due date.

Failure to make timely payment shall not relieve a user of any contractual obligations previously accepted nor create any obligation upon Hillmark to continue providing services during periods of payment default.

11. Refund, Cancellation and Transfer Policy

Hillmark understands that unforeseen circumstances may occasionally affect a learner's ability to participate in a program. While we endeavor to address such situations fairly and consistently, refunds, cancellations, transfers, and fee adjustments remain subject to the terms outlined herein together with any additional program-specific conditions communicated prior to enrollment.

Unless expressly stated otherwise in writing by Hillmark, registration fees, application processing charges, administrative fees, admission fees, documentation charges, seat reservation fees, examination registration charges, digital content access fees, software licensing fees, and similar non-recurring administrative charges shall generally be treated as non-refundable.

Refund eligibility, where applicable, shall be determined after considering various factors including but not limited to the stage of enrollment, commencement of the program, access granted to digital learning resources, utilization of services, administrative expenses already incurred, contractual commitments with third-party vendors, and any other operational costs reasonably attributable to the enrollment.

Refund requests may be declined under circumstances including, but not limited to:

• Change of personal preference after enrollment;

• Failure to attend scheduled classes or sessions;

• Failure to review program details before registration;

• Inability to meet eligibility requirements disclosed after enrollment due to inaccurate information provided by the applicant;

• Dissatisfaction arising from expectations not expressly communicated or guaranteed by Hillmark;

• Delayed participation resulting from the learner's own circumstances;

• Failure to maintain attendance or academic progress;

• Violation of Hillmark's policies or code of conduct;

• Suspension or termination resulting from misconduct or policy violations;

• Access to substantial portions of digital learning content where such access cannot reasonably be revoked.

Approved refunds, where applicable, shall ordinarily be processed through the original payment method unless otherwise agreed by Hillmark. Processing timelines may vary depending upon banking systems, payment gateway providers, financial institutions, statutory requirements, internal verification procedures, or other operational considerations.

Where permitted operationally, Hillmark may, at its sole discretion, allow transfer of enrollment to another batch, program, participant, or future intake. Such transfers shall remain subject to availability, administrative approval, applicable transfer fees, academic suitability, and any program-specific conditions.

Nothing contained in this section shall limit any mandatory rights available to consumers under applicable law.

12. Intellectual Property Rights

All intellectual property rights relating to Hillmark's Platforms, educational content, consulting methodologies, digital assets, publications, software, documentation, branding, research materials, training resources, assessments, examinations, templates, databases, visual designs, videos, graphics, presentations, photographs, animations, source code, audio recordings, marketing materials, reports, manuals, learning resources, downloadable files, user interfaces, business processes, and all other proprietary content shall remain the exclusive property of Hillmark or its respective licensors unless expressly stated otherwise.

Nothing contained within these Terms shall be construed as transferring ownership of any intellectual property rights to any user.

Subject to compliance with these Terms, Hillmark grants users a limited, revocable, non-exclusive, non-transferable license to access educational materials solely for their personal learning, professional development, or internal organizational use where applicable.

Except with prior written authorization from Hillmark, users shall not:

• Copy, reproduce, duplicate, modify, adapt, translate, distribute, publish, republish, broadcast, transmit, display, perform, sell, sublicense, license, rent, lease, or commercially exploit any Hillmark content;

• Create derivative works based upon Hillmark materials;

• Incorporate Hillmark content into other educational products or commercial offerings;

• Upload Hillmark materials to third-party platforms;

• Remove copyright notices, trademarks, watermarks, digital identifiers, or proprietary notices;

• Record, download, archive, or redistribute live classes, webinars, mentoring sessions, or other digital learning experiences except where expressly permitted by Hillmark.

All rights not expressly granted under these Terms are reserved by Hillmark.

Unauthorized use of Hillmark's intellectual property may result in suspension of services, revocation of certifications, legal proceedings, claims for damages, injunctive relief, recovery of losses, and any other remedies available under applicable intellectual property laws.

13. Third-Party Intellectual Property, Trademarks and References

Hillmark's Platforms may contain references to third-party organizations, products, software applications, educational institutions, certification bodies, technology vendors, industry standards, trademarks, logos, trade names, copyrighted materials, or service marks.

Unless expressly stated otherwise, all such intellectual property remains the exclusive property of its respective owners.

The inclusion of third-party names, logos, software references, certifications, product screenshots, compatibility statements, case studies, client references, or industry examples is intended solely for purposes including education, identification, illustration, interoperability, informational reference, industry relevance, comparative analysis, or demonstration.

Such references shall not be interpreted as implying ownership, endorsement, sponsorship, partnership, certification, authorization, approval, affiliation, or recommendation by the respective intellectual property owner unless expressly confirmed through an official written agreement.

Users shall remain responsible for complying with the licensing terms, intellectual property rights, and usage restrictions applicable to any third-party software, platforms, publications, or materials referenced during Hillmark's educational or consulting activities.

14. Learning Management System (LMS) and Digital Content Usage

Hillmark's Learning Management System, student portals, online classrooms, digital libraries, assessment platforms, mobile applications, AI-enabled learning systems, recorded sessions, downloadable resources, and associated digital infrastructure are provided exclusively to facilitate authorized educational and professional learning activities.

Access to these resources is granted solely to the registered learner or authorized organization for the duration of the applicable enrollment, subscription, or contractual relationship.

Users acknowledge that access credentials are personal and shall not be shared, transferred, sublicensed, sold, rented, or otherwise made available to any unauthorized individual or organization.

Unless expressly permitted in writing, users shall not:

• Download, extract, or archive learning materials beyond the functionality intentionally provided by Hillmark;

• Record or screen-capture live classes, webinars, mentoring sessions, assessments, or other restricted learning activities;

• Circumvent digital rights management technologies, security mechanisms, or access controls;

• Attempt to bypass enrollment restrictions or subscription limitations;

• Redistribute learning materials through websites, cloud storage platforms, messaging applications, file-sharing services, social media platforms, or any other public or private distribution channel;

• Use educational materials to establish competing training programs, coaching services, or commercial educational offerings;

• Reverse engineer, modify, or interfere with the operation of the Learning Management System or any supporting software.

Hillmark reserves the right to implement reasonable technological measures including watermarking, digital fingerprinting, access monitoring, download restrictions, session logging, authentication controls, or other protective technologies to safeguard its educational content.

Any unauthorized distribution or misuse of digital learning resources may result in immediate suspension of access, cancellation of enrollment, revocation of certification, recovery of damages, and initiation of civil or criminal proceedings where appropriate.

15. Code of Conduct

Hillmark is committed to fostering a safe, respectful, inclusive, and professional learning and working environment for all participants. Every learner, applicant, client, trainer, consultant, employee, vendor, partner, and visitor interacting with Hillmark is expected to conduct themselves in a manner consistent with the values of professionalism, integrity, mutual respect, diversity, and ethical behaviour.

Users shall conduct themselves responsibly while participating in classroom training, online learning sessions, workshops, seminars, webinars, examinations, consulting engagements, discussion forums, networking events, conferences, corporate training sessions, social media interactions, or any other activity organized, hosted, facilitated, or administered by Hillmark.

Without limiting the generality of the foregoing, users shall not engage in any conduct that may reasonably be considered unlawful, abusive, threatening, discriminatory, defamatory, obscene, fraudulent, deceptive, disruptive, or otherwise inappropriate.

Prohibited conduct includes, but is not limited to:

• Harassment, bullying, intimidation, stalking, or threatening behavior;

• Discrimination on the basis of race, religion, gender, disability, nationality, ethnicity, age, sexual orientation, or any other protected characteristic;

• Use of offensive, obscene, defamatory, or abusive language;

• Disruption of classroom activities, online sessions, assessments, or learning environments;

• Academic dishonesty, plagiarism, cheating, impersonation, or examination malpractice;

• Distribution of unauthorized promotional material, advertisements, or spam;

• Recording or broadcasting sessions without prior written authorization;

• Possession or distribution of illegal, offensive, harmful, or inappropriate content;

• Any conduct that may adversely affect the learning experience, safety, reputation, operations, or legitimate interests of Hillmark or its participants.

Hillmark reserves the right to investigate any alleged misconduct and, where appropriate, issue warnings, restrict participation, suspend access, terminate enrollment, revoke certifications, remove users from programs, or pursue legal remedies available under applicable law.

Disciplinary measures shall be proportionate to the seriousness of the conduct and shall not prejudice any other contractual, statutory, or legal rights available to Hillmark.

16. Placement Assistance and Career Services

Hillmark may, from time to time, provide career guidance, resume review services, interview preparation, networking opportunities, employer interactions, internship support, recruitment facilitation, placement assistance, job alerts, career counselling, employability enhancement programs, or other career-related services intended to improve professional opportunities for learners.

Such services are designed solely to support career development and enhance employability. They should not be interpreted as constituting an offer of employment, an assurance of placement, a guarantee of interviews, a commitment regarding salary levels, or a promise of employment with any specific employer or organization.

Employment decisions remain entirely within the discretion of the recruiting organization and are influenced by numerous factors including individual qualifications, experience, technical skills, communication abilities, interview performance, market demand, organizational requirements, background verification, compensation expectations, geographical preferences, and prevailing economic conditions.

Accordingly, Hillmark expressly disclaims any representation or warranty regarding:

• Employment opportunities;

• Job placement;

• Salary packages;

• Interview selection;

• Internship availability;

• Employer preferences;

• Career progression; or

• Any specific employment outcome.

Participation in placement assistance programs shall not create any contractual obligation upon Hillmark to secure employment for any participant.

Users remain solely responsible for their career decisions, employment applications, professional conduct, interview performance, contractual negotiations, and acceptance of employment offers.

17. Artificial Intelligence and Digital Learning Technologies

Hillmark may utilize artificial intelligence, machine learning technologies, intelligent automation, recommendation engines, adaptive learning systems, virtual assistants, chatbots, analytics platforms, automated assessment tools, language models, or other emerging technologies to enhance educational delivery, learner engagement, administrative efficiency, customer support, and digital learning experiences.

Outputs generated through artificial intelligence systems are intended solely to assist learning, improve productivity, facilitate communication, or provide informational support.

Artificial intelligence systems may occasionally generate incomplete, inaccurate, outdated, simplified, generalized, or unintended responses.

Accordingly, users acknowledge and agree that AI-generated responses should not be relied upon as the sole basis for academic decisions, business decisions, legal advice, financial planning, medical guidance, regulatory compliance, professional practice, or any other critical activity.

Users are encouraged to independently verify important information using official learning materials, qualified instructors, professional advisors, or other reliable sources before acting upon AI-generated content.

Hillmark reserves the right to continuously improve, modify, replace, suspend, or discontinue AI-powered features without prior notice in response to technological developments, operational requirements, legal obligations, or service improvements.

18. Third-Party Services and External Platforms

In the course of providing its services, Hillmark may integrate with, utilize, recommend, or provide access to third-party software applications, cloud platforms, communication services, payment gateways, video conferencing tools, Learning Management Systems, authentication providers, mapping services, social media platforms, productivity software, assessment systems, certification providers, analytics tools, or other external services.

These third-party services operate independently of Hillmark and remain subject to their respective terms of service, privacy policies, licensing conditions, acceptable use policies, and security practices.

Hillmark neither owns nor exercises direct control over the operations, availability, security, functionality, content, pricing, or policies of such third-party services.

Accordingly, Hillmark shall not be responsible for:

• Service interruptions;

• Technical failures;

• Data loss;

• Security incidents;

• Pricing changes;

• Policy revisions;

• Software defects;

• Compatibility issues;

• Third-party contractual disputes; or

• Any other matter arising directly from the operation of external platforms.

Users are encouraged to review the applicable terms and privacy policies of third-party providers before utilizing such services.

19. General Disclaimers

While Hillmark endeavors to maintain accurate, reliable, secure, and up-to-date information across all Platforms and Services, all information is provided on an "as available" and "as is" basis unless otherwise expressly agreed in writing.

To the maximum extent permitted by applicable law, Hillmark makes no representation or warranty, whether express or implied, regarding:

• Continuous or uninterrupted availability of services;

• Freedom from technical errors or defects;

• Accuracy, completeness, or suitability of all published information;

• Compatibility with every device, browser, operating system, or software environment;

• Availability of every course, trainer, feature, or service at all times;

• Future continuation of any program;

• Employment outcomes;

• Commercial success;

• Business profitability;

• Professional licensing;

• Government recognition beyond expressly stated approvals;

• Examination success; or

• Any outcome dependent upon factors outside Hillmark's reasonable control.

Educational content provided by Hillmark is intended solely for learning, professional development, and informational purposes.

Nothing contained within Hillmark's Platforms shall constitute legal advice, financial advice, tax advice, medical advice, engineering advice, accounting advice, investment advice, immigration advice, or any other regulated professional service unless expressly identified as such under a separate written engagement.

Users remain solely responsible for obtaining independent professional advice appropriate to their individual circumstances.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Hillmark, together with its directors, officers, employees, trainers, consultants, affiliates, licensors, contractors, agents, business partners, and representatives, shall not be liable for any indirect, incidental, consequential, exemplary, punitive, special, or economic damages arising out of or relating to:

• Access to or use of the Platform;

• Inability to access services;

• Technical interruptions;

• Internet failures;

• Third-party software failures;

• Delays in communication;

• Data corruption;

• Cybersecurity incidents beyond reasonable control;

• Force majeure events;

• User negligence;

• Unauthorized account access resulting from compromised credentials;

• Decisions made based upon publicly available information;

• Loss of business opportunities;

• Loss of profits;

• Loss of reputation;

• Loss of goodwill;

• Business interruption;

• Career outcomes; or

• Any other indirect or consequential loss.

Where liability cannot be excluded under applicable law, Hillmark's aggregate liability for any claim arising from the use of its services shall, to the maximum extent permitted by law, be limited to the actual amount paid by the claimant to Hillmark for the specific service directly giving rise to such claim during the twelve (12) months immediately preceding the event giving rise to the claim.

21. Indemnification

By accessing or using any Hillmark Platform or Service, you agree to indemnify, defend, and hold harmless Hillmark, its parent entities, subsidiaries, affiliates, directors, officers, employees, consultants, trainers, contractors, licensors, business partners, agents, successors, and assigns from and against any and all claims, actions, proceedings, liabilities, damages, losses, penalties, fines, judgments, settlements, costs, expenses, and reasonable legal fees arising directly or indirectly from:

• Your use or misuse of the Platform or Services;

• Your breach of these Terms or any other policy published by Hillmark;

• Any inaccurate, misleading, fraudulent, or unlawful information submitted by you;

• Your violation of any applicable law, regulation, or third-party right;

• Your infringement of any intellectual property rights, privacy rights, contractual rights, or proprietary interests;

• Unauthorized use of your account;

• Any content submitted, uploaded, transmitted, or distributed by you through the Platform;

• Any negligent, fraudulent, malicious, or unlawful conduct committed by you while using Hillmark's services.

This obligation shall survive the termination of your relationship with Hillmark and shall continue until all related legal proceedings, claims, liabilities, or obligations have been finally resolved.

22. Suspension and Termination of Services

Hillmark reserves the right, at its sole discretion and without prejudice to any other legal rights or remedies available, to suspend, restrict, limit, or terminate access to any Platform, Service, account, program, certification, or digital resource where it reasonably believes that:

• These Terms have been violated;

• False, misleading, incomplete, or fraudulent information has been provided;

• Payment obligations remain outstanding;

• Unauthorized sharing of accounts or learning materials has occurred;

• Intellectual property rights have been infringed;

• Platform security has been compromised;

• User conduct adversely affects Hillmark, its learners, employees, partners, or operations;

• Continued access creates legal, operational, financial, or reputational risks.

Hillmark may also suspend services temporarily to perform system maintenance, security upgrades, infrastructure improvements, emergency response activities, regulatory compliance updates, or operational enhancements.

Where reasonably practicable, Hillmark may provide advance notice of planned interruptions. However, emergency suspensions may occur without prior notice where immediate action is necessary to protect the security, integrity, or lawful operation of the Platform.

Termination or suspension shall not relieve users of any financial obligations, confidentiality obligations, intellectual property obligations, indemnification responsibilities, or other provisions intended to survive termination.

23. Force Majeure

Hillmark shall not be liable for any delay, interruption, failure, or inability to perform any obligation arising under these Terms where such delay or failure results from events beyond its reasonable control.

Such events may include, without limitation:

• Natural disasters;

• Floods;

• Earthquakes;

• Cyclones;

• Fires;

• Epidemics or pandemics;

• Public health emergencies;

• Government restrictions;

• War;

• Terrorist activities;

• Civil unrest;

• Labour disputes;

• Power failures;

• Internet outages;

• Cyberattacks;

• Telecommunications failures;

• Failure of cloud service providers;

• Transportation disruptions;

• Regulatory actions;

• Court orders;

• Supply chain interruptions; or

• Any other event beyond Hillmark's reasonable control.

During the existence of such circumstances, Hillmark shall be entitled to suspend, postpone, modify, reschedule, or cancel affected services without incurring liability, provided reasonable efforts are made to resume normal operations as soon as practicable.

24. Changes to this Legal Centre

Hillmark continuously reviews its policies, operational procedures, technologies, regulatory obligations, and service offerings. Accordingly, we reserve the right to amend, revise, replace, expand, or otherwise modify this Legal Centre at any time without prior notice unless advance notification is required by applicable law.

Updated versions shall become effective immediately upon publication on the official Hillmark Platform unless a different effective date is expressly specified.

Users are encouraged to review this Legal Centre periodically to remain informed of any revisions.

Continued access to or use of any Hillmark Platform following publication of revised Terms shall constitute acceptance of such revisions.

Where significant changes materially affect users' rights or obligations, Hillmark may, at its discretion, provide additional notice through email, notifications, Learning Management Systems, websites, or other official communication channels.

25. Governing Law and Jurisdiction

This Legal Centre, together with any dispute arising out of or relating to the use of Hillmark's Platforms or Services, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to any principles relating to conflicts of law.

Subject to any mandatory legal provisions applicable to specific jurisdictions, the courts having jurisdiction over Bengaluru, Karnataka, India shall have exclusive jurisdiction to hear and determine any dispute, controversy, claim, or legal proceeding arising out of or relating to these Terms, the Platform, or any services provided by Hillmark.

Nothing contained herein shall prevent Hillmark from seeking interim, injunctive, equitable, or other appropriate relief before any competent court or authority where necessary to protect its intellectual property, confidential information, contractual rights, or legitimate business interests.

26. Severability

If any provision of this Legal Centre is held by a court or competent authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be interpreted, modified, or limited only to the minimum extent necessary to render it enforceable.

The invalidity or unenforceability of any individual provision shall not affect the validity, legality, or enforceability of the remaining provisions, all of which shall continue in full force and effect.

27. No Waiver

Failure by Hillmark to enforce any provision of this Legal Centre, delay in exercising any right, or omission to take action in respect of any breach shall not constitute a waiver of that provision or any other rights available under these Terms.

Any waiver granted by Hillmark shall be effective only if made expressly in writing by an authorized representative of Hillmark.

A waiver relating to one instance shall not operate as a continuing waiver or affect Hillmark's right to enforce the same or any other provision in the future.